Archive for since you asked…

since you asked…

jeff beck

We received more feedback to this morning’s review of Tuesday’s Jeff Beck performance in Louisville than we have for any posting here at The Musical Box in nearly three months – a fact both surprising and encouraging. It more than doubled the response to any of our My Morning Jacket stories and reviews from two weeks ago. Best of all, the comments were nearly all favorable. How nice it is to know that Mr. Beck still enjoys a healthy fanbase in the Bluegrass.

We only bring this up because several of the comments left our way asked for a setlist from the guitarist’s performance. And so, since you asked…

1. Plan B;  2. Stratus;  3. Led Boots;  4. Corpus Christi Carol;  5. Hammerhead;  6. Mna Na hEirean (Women of Ireland);  7. Rhonda Smith bass solo;  8. People Get Ready;  9. You Never Know;  10. Rollin’ and Tumblin’;  11. Over the Rainbow;  12. Big Block;  13. Little Wing;  14. Blue Wind;  15. Dirty Mind;  16. Brush with the Blues;  17. A Day in the Life . . . encore:  18. How High the Moon;  19. I Want to Take You Higher;  20. Nessun Dorma.

Greater Cincinnati Water Works Goes Live with New Release of Ventyx Customer Suite.

Science Letter October 7, 2008 Ventyx(R), the world’s largest private software provider to the energy and utility industry, announced that Greater Cincinnati Water Works (GCWW) has rolled out a new release of the company’s Customer Suite customer information system (CIS)/billing software solution. The rollout marks another in a growing list of Ventyx clients moving forward with the company’s new, Web-based version of Customer Suite to increase efficiency and optimize customer service (see also Ventyx). go to web site cincinnati water works

GCWW supplies more than 48 billion gallons of water a year through 3,000 miles of water mains to approximately 235,000 residential and commercial accounts. Over the past several years, GCWW’s service area has grown to include the entire Greater Cincinnati area, as well as Boone County and Florence, Kentucky. In recent years, GCWW has matched this growth with investments in people and technology to increase its ability to serve customers’ needs through more efficient business processes and greater access to customer service resources. Part of this investment included a CIS that could support best-in-class business processes and centralize all information needed by the call center in order to improve responsiveness to customer requests.

“At GCWW, we know that our customers need to reach us when and where it is convenient for them, which is why we offer convenient office hours for personal service as well as self-service by phone and over the Web 24 hours a day, 7 days a week,” said David Rager, Director, GCWW. “When customers do contact us, they want their issue resolved as quickly as possible. That is why we have continued to upgrade our technology with solutions like Ventyx Customer Suite to help our staff serve customers’ needs in the fastest, most efficient manner possible.” Ventyx Customer Suite is the most comprehensive customer management system available today offering unparalleled flexibility and workflow capabilities. It can manage all customer-facing processes, from simple inquiries, to marketing initiatives, to complex billing. The new version of Customer Suite provides personalized Web portals for customer service representatives with easy access to answers to customer questions, as well as customer self-service portals for account information, profile updates and billing data. site cincinnati water works

“Our experience with Customer Suite and Ventyx has been extremely positive,” added Rager. “We have had a very successful go-live, producing bills on the first night with the new system. And, our customer service reps have provided highly positive feedback on their ability to handle calls with the new system. We really feel that Customer Suite is the most productive CSR portal for the quick resolution of customer calls.”

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